AI's significance is undeniable, particularly in the realm of modern contact center operations where it has evolved into an indispensable component. The integration of artificial intelligence marks a pivotal shift, shaping and enhancing the very core of how contact centers function in the contemporary business landscape.
AI technologies, such as natural language processing (NLP), speech recognition, and chatbots, play a significant role in enhancing the efficiency and effectiveness of customer service in contact centers. These technologies enable businesses to automate routine tasks, handle inquiries more efficiently, and provide a better overall customer experience.
Wondering what all the buzz is about AI? Join us and learn how AI can be a transformative force, not just improving but revolutionizing your agent and customer experiences.
Nicole Price, a Product Manager in Analytics with 13 years of experience in Contact Center and Workforce Engagement Management. With a background in High Tech and BPO, she has served as a Global Customer Experience Leader and Champion. Nicole is also a Six Sigma Green Belt, four years as a Calabrio customer, and a Jungian "Magician" Archetype.
Jennifer Docken joined Calabrio’s product marketing team as the QM Product Marketing Manager in 2021. She is an experienced B2B marketer and brings with her 10+ years of marketing experience across multiple industries. She is innovated minded with a strong drive to understand customer constraints and how to break down barriers. She strives to better understand the pressures put on the modern Contact Center and how to drive customer satisfaction and agent engagement. She has added the analytics product line under her jurisdiction, which just makes sense. QM and Analytics goes hand in hand like, peanut butter and Jelly. She is looking forward to bringing all the cool things to market that are in the roadmap for both QM and Analytics.