LIVE WEBINAR
Winter Release
February 28 & 29 - Offered in Multiple Time Zones
Embrace winter innovations – empower agents, redefine your possibilities
Dive into all-new Calabrio ONE features in our free-to-attend winter release webinar.
Elevate customer interactions by seamlessly engaging with contact center agents—delivering satisfaction anytime, anywhere. Unify your contact center data with a single interface and harness the power of embedded AI-driven analytics that transform insights into revenue-boosting action.
Why you should attend:
- See a demo of the Calabrio ONE suite
- Get a sneak-peek into our most exciting 2024 announcements
- Better understand how Calabrio will give you greater insights, streamline your quality processes, and optimize your contact center.
Spots are filling up quickly. Don’t miss out on all the latest Calabrio ONE updates! Sign up for our free webinar today.
Florian Garnier
Product Marketing Manager, Calabrio
Product Marketing Manager, Calabrio As the Product Marketing Manager for WFM at Calabrio, Florian matches extensive experience in the contact center space with a unique bilingual worldview that gives a distinctive take on contact center challenges and technology. A contact center veteran with years of experience helming WFM teams, Florian loves to share his knowledge with other CX professionals. He can often be found walking the beach with his family hunting shells, playing guitar, or even flying an occasional airplane, but his inspiration is found in his wife and daughter. A quick "Bonjour!" to Florian will have him reminiscing of his Mother’s French cuisine.
Jennifer Docken
Product Marketing Manager, Calabrio
Jennifer Docken joined Calabrio’s product marketing team as the QM Product Marketing Manager in 2021. She is an experienced B2B marketer and brings with her 10+ years of marketing experience across multiple industries. She is innovated minded with a strong drive to understand customer constraints and how to break down barriers. She strives to better understand the pressures put on the modern Contact Center and how to drive customer satisfaction and agent engagement. She has added the analytics product line under her jurisdiction, which just makes sense. QM and Analytics goes hand in hand like, peanut butter and Jelly. She is looking forward to bringing all the cool things to market that are in the roadmap for both QM and Analytics.
Terri Kocon
Software Product Marketing Manager, Calabrio
Terri Kocon is a Software Product Marketing Manager for Calabrio with 20+ years of industry experience spanning product marketing, channel marketing and digital marketing in the high tech industry. Terri leverages her unique skill set and technical knowledge to translate the capabilities of SaaS-based and on-premises solutions into effective product messaging and go-to-market plans across various channels and audiences.
Dave Hoekstra
Product Evangelist, Calabrio
Dave Hoekstra has spent his entire professional career in customer service, but it wasn’t until he found WFM that he found his true passion. With over 20 years in WFM, Dave has gained insight into the real world challenges of working in today’s customer service. He is one of the few people who truly gets excited when someone wants to talk about Real Time Adherence or Net Staffing reports.
Heather Black
Director, Product Marketing, Calabrio
A seasoned marketer, specializing in Conversational AI, and helping companies realize value for their automated bots.