Every Workforce Management vendor promises a "better" approach to WFM. But who is it "better" for —your agents or your analysts? With two distinct stakeholder groups in the contact centre, too often, innovations and improvements focus on one at the expense of the other.
Learn the unique capabilities of next-generation WFM tools and how to empower your contact centre to make win-win improvements—for both agents and analysts.
In this webinar, David Evans, Solutions Consultant and WFM expert at Calabrio, will help you to:
Dave Evans, Solutions Engineer