You of course care about what your customers think of you, your products and your services. But what tools are you using to hear those opinions?
Watch Jay Baer, as he joins Calabrio for a special broadcast that compares and contrasts the primary feedback mechanisms and when they should be deployed.
You'll learn:
- The 4 types of customer feedback
- The strengths of each customer feedback alternative
- Best practices for utilizing each type of feedback
- Examples of the type of insights that can be surfaced by each system
- Tips for advanced customer listening and analysis
This is a fast, factual and useful look at the world of "voice of the customer" needed by every business owner, CX professional or insights junkie. And best of all, the entire session just 15 minutes!
Jay Baer
Jay Baer, CSP, CPAE has spent 25 years in digital marketing and customer experience, consulting for more than 700 companies during that period, including 34 of the FORTUNE 500. His current firm – Convince &Convert – provides word of mouth, digital marketing, and customer experience advice and counsel to some of the world’s most important brands. His book, Hug Your Haters, on modern customer service and customer experience techniques – revolutionized the way business thinks about customer interactions, and was named one of the top 3 business books of 2016 by Strategy + Business.
