Jamie Thom, Senior Consultant and APAC Head of Solution Design at Calabrio, shares how people in the customer service and contact centre world are dealing with the crisis while still managing a remote and on-site hybrid workforce in their companies.
He also shares useful insights and tactics from a series of work-from-home webinars that have been hosted all over the world by Calabrio.
Watch the webinar to learn:
Jamie Thom is a contact centre industry veteran of twenty years. As Calabrio’s head of solution design in Asia Pacific, he has responsibility for understanding our customers and needs and ensuring we know how our technology will adapt to meet them. Living in Asia for more than a decade, finding new and creative ways to understand and bridge technologies, best practices and consultancy between east and west has been a cornerstone of his career.