The core of analytics is trying to understand all the interactions that agents have with your customers.
In times of crisis, this is especially important. If your customers are concerned, anxious, or asking you to help them with a problem, it’s vital to ensure your agents have the right messaging in response.
Watch this webinar and learn how to:
- Effectively manage through a crisis by implementing this 5 point plan
- Gain insight into the biggest issues impacting your customers and how you can help them
- Identify how your agents can provide better support during a crisis
- Still meet your SLAs (Service Levels) with unforeseen call volume increases
