Using Analytics in Times of Crisis to Make Better Decisions
The core of analytics is trying to understand all the interactions that agents have with your customers.
In times of crisis, this is especially important. If your customers are concerned, anxious, or asking you to help them with a problem, it’s vital to ensure your agents have the right messaging in response.
Watch this webinar and learn how to:
Effectively manage through a crisis by implementing this 5 point plan
Gain insight into the biggest issues impacting your customers and how you can help them
Identify how your agents can provide better support during a crisis
Still meet your SLAs (Service Levels) with unforeseen call volume increases
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform allows for quick deployment of remote work models—and it gives our customers precise control over both operating costs and customer satisfaction levels. Our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Customers choose Calabrio because we understand their needs and provide a best-in-class experience, from implementation to ongoing support.