Every organization aims to be customer-centric. It’s time to walk the talk. Calabrio Analytics empowers you to unlock the goldmine of customer insights pouring into your contact center.
Watch the webinar on demand and hear Brad Snedeker discuss:
what Analytics is
what are the benefits from Analytics
how to build an Analytics program
Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.