Workforce optimization solutions, like the Calabrio ONE suite, can make it easier to manage surges in unemployment claims.
Launching a virtual contact center using Calabrio ONE can help you:
- Schedule agents without the need for spreadsheets
- Rapidly adjust agent schedules to meet changes in demand
- Monitor compliance to unemployment claims management scripts
- Identify trends in unemployment claims calls or help you identify agents who need additional training
We've partnered with leading contact center solution providers, Amazon Connect and Twilio, to make it easy to launch (or scale up) a virtual contact center in the cloud in a matter of days.
Contact us today to learn how we can help you more easily scale your unemployment office up to meet increasing demand.
