research report

VENTANA RESEARCH AGENT MANAGEMENT VALUE INDEX

Original research report - Trends on agent wellbeing and work/life expectations

The Ventana original research report evaluates the maturity of software vendors, their products, and    their value for enterprise use in agent management. Its aim is to provide a baseline of knowledge that organisations can use to evaluate vendors and products in order to manage and improve agent management processes. In this research report, you will learn more about how vendors rank from these perspectives:

  • Agent Product experience
  • Customer Experience
  • Capability of the Product
  • Manageability of the Product
  • Usability of the Product

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