Customer Experience (CX) makes the world go round, or at least good business. True CXcellence is about giving more, and in 2021 we all focus on improving experiences for customers, teams, and companies alike. But how much do you really know about making CX successful and impactful for your company?
This first annual CX quiz tests your expertise with answers to each of 16 question based on survey report results, industry analyst insights and Calabrio subject matter expertise.
There are four topics that we think makes up the foundation for the CX advantage in 2021 and how service organizations will give more to their customers, teams, and their business success:
Download the CX Quiz including answers and explanations- and read up on industry trends and best practices in these two reports:
State of the Contact Centre 2021: The cloud is here. What’s next?
State of the Contact Centre 2020: Embracing the Evolving World of Work