Contact centres are critical to brand success and must deliver human-centric service and flexible technology to retain customers’ loyalty.
That’s what we found when we surveyed 500 contact centre managers and consumers around the world, including the UK. Our goal was to uncover key expectations, misperceptions, and emerging strategies around contact centre experiences. And the results revealed a fundamental truth: Without the human element, no amount of technology can hold a brand experience together
In this report, you’ll discover answers to key questions such as:
Get an inside look at the critical trend shaping contact centre success in 2022 and beyond. Download the full report now.