Product Demo

Calabrio Analytics

Unlock the Gold Mine of Data in Your Contact Centre

If you’re only analysing a fraction of your contact centre data, you’re missing out on a powerful source of business intelligence. Calabrio Analytics enables you to capture data from 100 percent of the customer conversations in your contact centre (regardless of channel), so you can know what has actually been said and how agents are performing.

Watch the demo to learn how Calabrio Analytics can help you:

  • Translate every customer interaction into searchable, reportable data with best-in-class phonetics and speech-to-text transcription tools
  • Uncover customer friction points and how customers really feel with advanced analytics tools like Sentiment Analysis
  • Improve employee performance with predictive agent evaluations that score every customer conversation

You’ll also find out how Calabrio Analytics makes it easy to turn your contact centre data into reports you can use to get the right information to the right decision-maker at the right time.

Fill out the form to learn more about Calabrio Analytics.