Calabrio Named a Visionary in the 2021 Gartner Magic Quadrant for Workforce Engagement Management

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The past year has hastened the evolution of the contact centre and workforce engagement management industry by at least 3-5 years. We believe it takes true vision to be prepared for such change.

In the last 12 months, the pandemic ignited three particular areas of transformation:

  • The shift to a hybrid workforce
  • An increased need for cloud-first infrastructure 
  • Reimagined ease-of-use and visibility across business data  

As Gartner observes, “Many still view investment in WEM solutions as a means of improving operational performance, with little regard to how it can (and should) also be key to enhancing employee engagement. But the shift to working from home associated with COVID-19 increases the need for better management of employee engagement.” i 

Gartner also adds, “Innovations that meet the need for better management of employee engagement will be key to vendors’ differentiation in this market during the next few years. Analytics will be at the heart of much of the new functionality.”  

For the fifth year running, Calabrio has been named a Visionary in the Gartner Magic Quadrant for Workforce Engagement Management (WEM).  We believe being named a Visionary by Gartner is strong recognition of our ability to execute and the completeness of Calabrio’s vision with which to provide the software and services to enable today’s customers. 

Download your complimentary copy of the 2021 Gartner Magic Quadrant for Workforce Engagement Management (WEM) which, provides a comprehensive view into the 7 WEM solutions, including strengths and cautions for each vendor. 


 

i Gartner, “Magic Quadrant for Workforce Engagement Management” Jim Davies, Jim Robinson, Kim Dans, Mark Dauigoy, April 26, 2021
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Calabrio. 
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. 

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