Market Report

DMG 2020-2021 Workforce Optimisation Product and Market Report

Download a complimentary copy of the report for comparisons of the leading WFO vendors.

Charting the path forward for Workforce Optimisation.

Public and private organisations turn to WFO vendors when they need assistance in managing, optimising and engaging employees while enhancing the customer experience. Over the past year, customer satisfaction trends have evolved dramatically—and Calabrio has positioned itself better than any WFO solution to meet these new challenges.

Commissioned by industry analyst firm DMG, the 2020-2021 Workforce Optimisation and Market Report focused on customer satisfaction in four different areas: overall vendor satisfaction, WFO suite module satisfaction, WFO suite feature satisfaction and WFO suite effectiveness.

Download a complimentary copy of the report to see a vendor comparison and learn why Calabrio received perfect scores in the following categories:

  • Vendor satisfaction
  • WFO product feature satisfaction
  • Product effectiveness

You'll also learn about the latest updates for WFO organizations, including:

  • Market trends and challenges leading out of the pandemic
  • Customer satisfaction survey results
  • Full-mark verdicts on Calabrio’s WFO solutions, ranging from training and ongoing service and support, to product effectiveness, such as the ability to support at-home agents and remote supervisors, to product satisfaction, including user experience

Fill out the form to download the report.