Public and private organisations turn to WFO vendors when they need assistance in managing, optimising and engaging employees while enhancing the customer experience. Over the past year, customer satisfaction trends have evolved dramatically—and Calabrio has positioned itself better than any WFO solution to meet these new challenges.
Commissioned by industry analyst firm DMG, the 2020-2021 Workforce Optimisation and Market Report focused on customer satisfaction in four different areas: overall vendor satisfaction, WFO suite module satisfaction, WFO suite feature satisfaction and WFO suite effectiveness.
Download a complimentary copy of the report to see a vendor comparison and learn why Calabrio received perfect scores in the following categories:
You'll also learn about the latest updates for WFO organizations, including: