Contact centres are at the forefront of remote-based work and Artificial Intelligence—modernisations that are here to stay. But how does the agent of the future fit in, who are they, and how to activate them?
In this report, you’ll discover answers from 400 contact centre managers around the world, from the UK to Australia and New Zealand, to key questions on the impact of AI and remote working, such as:
If you’re not keeping your agents engaged and activating the skills they need in an AI-fueled future, you’re already falling behind. Download the report to stay informed and ahead.
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