The UK Contact Centre Decision-Makers' Guide 2022 (19th edition) is the major annual report studying the performance, operations, technology and HR aspects affecting UK contact centres. Taking a random sample of the industry, a detailed questionnaire was answered by 208 contact centre managers and directors in September - November 2021 and then analyzed to show responses and trends.
The report identifies an analyzes seven of the major issues affecting the contact centre industry in order to provide decision-makers with guidance:
Download this report, sponsored by Calabrio, for an in-depth look at where contact centre professionals and businesses are increasingly focusing their attention - and where you should, too.
You'll also receive the Guide to Simple, Successful CX via the Connected Enterprise, which includes a simple checklist of 5 ways to wow customers.