UK Contact Centre Decision-Makers Guide 2022

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How can your Contact Centre Thrive in an Ever-Changing Business Environment?

The UK Contact Centre Decision-Makers' Guide 2022 (19th edition) is the major annual report studying the performance, operations, technology and HR aspects affecting UK contact centres. Taking a random sample of the industry, a detailed questionnaire was answered by 208 contact centre managers and directors in September - November 2021 and then analyzed to show responses and trends. 

The report identifies an analyzes seven of the major issues affecting the contact centre industry in order to provide decision-makers with guidance:

  • Quality and Performance
  • Maximising Efficiency and Agent Optimisation
  • Digital, Cloud, and the Customer of the Future
  • Outbound, Call Blending, and Proactive Customer Service
  • The Customer Experience (CX)
  • HR Management
  • Strategic Directions

Download this report, sponsored by Calabrio, for an in-depth look at where contact centre professionals and businesses are increasingly focusing their attention - and where you should, too. 

You'll also receive the Guide to Simple, Successful CX via the Connected Enterprise, which includes a simple checklist of 5 ways to wow customers.

Fill out the form to download the report.