Until recently, many companies competed to win business through price or quality. Now, the best way to ensure loyalty and secure a solid market position is by elevating the customer experience. However, while organisations recognize the value that the contact centre contributes to the business, they sometimes struggle to capitalise on it.
ContactBabel surveyed senior CX and customer contact professionals about their CX strategy, performance, operations, and technology. They also surveyed 1,000 UK consumers to understand about what they understand a positive customer experience to be.
The results are published in the 2021-2022 UK Customer Experience Decision-Makers’ Guide. Download this report, sponsored by Calabrio, for an in-depth look at where contact centre professionals and businesses are increasingly focusing their attention, including:
You’ll also receive the Guide to Simple, Successful CX via the Connected Enterprise, which includes a simple checklist of 5 ways to wow customers, when you download the report.
Fill in the form to see the complete report.