We know that excellent customer service is key to ensuring a positive customer experience and building customer loyalty. To continue to provide exceptional customer service and stay ahead of the competition, many contact centres are moving operations to the cloud. But what does that mean? And should you also consider that move?
There may seem like an overwhelming number of new and established cloud solutions to consider. But not all cloud solutions are created equal!
In this webinar you will learn:
Terri Kocon is a strategic marketing professional with 20+ years of industry experience with a focus on strategy and execution in product marketing, channel marketing, and digital marketing in the high-tech industry. She excels at translating the capabilities of complex technology solutions into effective product messaging and go-to-market plans that drive results across various channels and audiences.
JP Aubineau has extensive experience in the enterprise software space, but his journey to Calabrio is truly defined by his fierce advocacy for product usability. As the head of Calabrio's Platform and Integrations Product line, JP supports Calabrio's numerous connections into other platforms, ensuring that Calabrio's customers always have access to the most reliable and stable software.
Dave Hoekstra started his journey in the 90’s as an agent and continued through every role a contact center has to offer, eventually finding his way into his current role of Evangelist. Being Calabrio’s Product Evangelist is by far the favorite of all his roles as it gives him the ability and pleasure of sharing his knowledge and experience with other folks in the industry. Combining 20+ years of experience in the industry, Dave has a unique perspective of the tools, technology and challenges faced by today’s modern CX organizations.