“Analytics” is one of the biggest buzz words in the business world—and now the contact centre world is buzzing about customer analytics, as well. But as with most new technologies, exciting conversations about the potential tend to race ahead of the basics.
Listen to Charlie Snedden, Head of Solutions Consulting, explain the three types of contact centre analytics, how they work, and 10 real-life business use cases of having a contact centre analytics solution in place.
Watch the Top 10 Use Cases for Contact Centre Analytics webinar, to learn:
Charlie Snedden - Head of Solutions Consulting