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The Top 10 Use Cases for Contact Center Analytics

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“Analytics” is one of the biggest buzz words in the business world—and now the contact center world is buzzing about customer analytics, as well. But as with most new technologies, exciting conversations about the potential tend to race ahead of the basics.

Listen to Tammy Marinac, Product Marketing Manager for Calabrio Analytics and Advanced Reporting, explain the three types of contact center analytics, how they work, and 10 real-life business use cases of having a contact center analytics solution in place.

Watch the Top 10 Use Cases for Contact Center Analytics webinar, to learn:

  • The three types of contact center analytics and how they work in a modern multi-channel contact center
  • 10 real-life business use cases that will take your analytics program to the next level, starting from day one of implementation
  • How to use analytics data to persuade and educate business decision makers about a point of interest to your brand 
     

ABOUT THE SPEAKER

Tammy Marinac
Tammy Marinac is a Product Marketing Manager for Calabrio Analytics and Advanced Reporting. With more than 10 years of experience marketing telecom, web analytics, and investigative tools, Tammy has spent much of her career focused on customers in the government, legal, and healthcare markets. Tammy is happiest when she’s evangelizing software that changes the way people think about innovation.