“Analytics” is one of the biggest buzz words in the business world—and now the contact center world is buzzing about customer analytics, as well. But as with most new technologies, exciting conversations about the potential tend to race ahead of the basics.
Listen to Tammy Marinac, Product Marketing Manager for Calabrio Analytics and Advanced Reporting, explain the three types of contact center analytics, how they work, and 10 real-life business use cases of having a contact center analytics solution in place.
Watch the Top 10 Use Cases for Contact Center Analytics webinar, to learn:
ABOUT THE SPEAKER
Tammy Marinac is a Product Marketing Manager for Calabrio Analytics and Advanced Reporting. With more than 10 years of experience marketing telecom, web analytics, and investigative tools, Tammy has spent much of her career focused on customers in the government, legal, and healthcare markets. Tammy is happiest when she’s evangelizing software that changes the way people think about innovation.