White Paper & Reports

The Value of Time

Creating efficient, flexible experiences for customers and agents

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As the world becomes a busier place, technological innovation speeds up and the pace of life moves faster and faster, the value of time must be remembered. People will not wait – why should they? Equally, studies have explored how valuing your time more than money is linked to happiness. So how does this translate to embracing and supporting customer and employee satisfaction in the customer service industry?

This three-part ebook explores how contact centers can engage customers and agents at the same time as creating a working environment that is both efficient and flexible.

Download the ebook to pick up some key tips about getting the most value out of time.