It’s so simple, yet, so elusive sometimes. There are two things your customers are looking for when they are engaging with your organization. If you get those two things right, everything else falls into place as needed. Get them wrong, and its time spent reacting, firefighting, endless stress until you fix those two things to the highest standards.
Watch the webinar and listen to customer experience expert Hussein Kamel as he shares his insights from extensive experience with some of the world’s most reputable customer centric organizations.
Watch this webinar to learn more about:
• What customers are looking for when engaging with your organization
• What are two of the most important questions your customer will ask you
• How can you raise your contact center to the highest standard
Hussein Kamel is a Senior consultant with more than 20 years’ experience in the contact centre field. For the last seven years, Hussein has been with Calabrio delivering projects in the EMEA region. Before joining, Hussein spent 13 years in the contact centre world, especially BPO. He was a director of operations and support functions. He has many years’ experience managing WFM teams, managing quality assurance, training, BI and Business improvement. Hussein has supported clients and organizations like Microsoft, Cisco, Vodafone, Netgear, TomTom, SiriusXM, among many other organizations, across 13 different languages.