As technological evolution has made gathering and centralizing data and metadata faster and easier, analytics tools are shifting their focus beyond answering “What happened?” to answering, “What now?” and “What next?”
The future of data analysis will come from machine learning (ML), artificial intelligence (AI), and predictive and prescriptive analytics—but what do each of those mean and how do they fit in the contact center?
This guide, The Future of Customer Interaction Analytics, breaks down the buzz words to give you a simplified, highly visual understanding of the three core technologies that are defining the future of analytics. Download it to learn:
You'll also learn specific use cases for those analytics technology in the contact center.