In the era of big data, organizations gather information from more sources than ever before. But having access to data and effectively utilizing that data are two different things. Watch this Webinar On Demand to learn the basics of analytics and why it’s a trending topic in today’s contact centers.
Mark Fagus, Contact Center Analytics Consultant, will tackle topics including:
- The differences between speech, text and desktop analytics
- Details on different technologies including LVCSR, Phonetics and STT
- The top 10 analytics business use cases
