Webinar on demand

Calabrio Speech Analytics - The Power of One

The average call center only examines around 2% of their customer interactions. This is typically a manual process. “Analytics” is one of the biggest buzzwords in the business world—and now the call center world is buzzing about analytics as well. But, as with most new technologies, exciting conversations about the potential tend to race ahead of the basics. Here’s the simplest way to explain the value of analytics in your call center: With customer interaction analytics, you can finally see the full picture of your customer experience. New analytics tools turn the manual process into a smart, automated one, allowing you to examine 100% of your customer interactions. In this webinar you will learn more about:

  • The need for Speech Analytics
  • Customer cases on successful deployments of analytics
  • The must haves you should consider in your analytics program
  • Outcomes, not features or functions, using a consultative approach to deploying analytica

Tripti Tapuriah Modi - Strategic Consultant Analytics

Tripti has 15years of experience from the Contact Center industry including 10 years of CX software & consulting work from reputable firm like; Vonage, Teleperformance. New Voice Media, Spitch and Carphone Warehouse.

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