Historically, one of the many challenges to contact centers’ success in customer experience and brand reputation was a strong compliance strategy. Compliance often meant additional steps, a clunkier experience, more agent multi-tasking, and an incredibly large amount of work for teams come audit season.
Organizations are looking to the contact center as a catalyst for the greatest opportunity for change and improvement. Check out this infographic, presented in partnership with PCI Pal, on the benefits of an enhanced compliance solution.
Fill in the form to see the complete report.