webinar on demand
Service Level: How to avoid losing and deliver consistent performance, keeping your customers happy!
Watch Calabrio’s Hussein Kamel as he discusses Service Level and how to secure solid service delivery over time. Starting from the foundations of Service Level, Hussein will then do a deep dive into:
- What drives service level and why you may be missing out
- How to manage and forecast service level
- How to manage your staff
Hussein Kamel, Principal strategic consultant at Calabrio
With more than 23 years’ experience in the contact centre field. For the last seven years, Hussein has been with Calabrio delivering projects in the EMEA region. Before joining, Hussein spent 13 years in the contact centre world, especially BPO. He was a director of operations and support functions. He has many years’ experience managing WFM teams, managing quality assurance, training, BI and Business improvement. Hussein has supported clients and organizations like Microsoft, Cisco, Vodafone, Netgear, TomTom, SiriusXM, among many other organizations, across 13 different languages.
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