Webinars On Demand

Building the AI-Powered Customer Experience Center of the Future

Fill out the form to watch the Webinar.

Watch this webinar on demand to learn how to:

  • Evaluate and quantify your omnichannel data to understand what customers are saying about your business

  • Use analytics to set goals and actionable objectives within your contact center

  • Leverage machine learning and predictive analytics to evaluate your current processes

About the Speaker:

The speaker, Todd Marthaler, is a 25 year veteran of the contact center field and a Contact Center Analytics Consultant with Calabrio. Before joining Calabrio, Todd was a consultant for two major contact center technology companies. Todd has managed several multi-channel and multi-site contact center operations with Fortune 500 companies in the retail, hospitality, utility and service verticals. Todd has a passion and focus to position the companies he services to deliver the ultimate customer expeirience. He has expertise in IVR and call flow deisgn, workforce management, workflow optimization, operations management, quality assurance, data analytics and voice-of-the-customer programs.