LIVE WEBINAR
The Road to Chatbot Success: Insider Advice from Gordon Food Service
April 25 & 26 | Offered in Multiple Time Zones
Imagine freeing up hundreds of hours of productivity with a focused bot management program – sounds incredible, right?
Bots are gaining in popularity, for their ability to automate customer interactions at significantly lower cost vs. live agents thus freeing up live agent’s time to handle those more complex calls. With Bots gaining popular there is a growing problem that businesses are facing with Bots, one being how their customers view them and how effective they are. They have no way to track or measure performance of their Bots to actual see if they are effective.
If you’ve ever wondered how to turn your bots into the cost savers they’re meant to be, this webinar is for you! Join Calabrio for an illuminating spotlight on Gordon Food Service's journey to bot management success and learn how & why they enabled customers with self-service options!
"Now our agents can focus on more complex calls and customers get a streamlined experience with instant access to what they need." - Amber Prause, Digital Product Owner at Gordon Food Service
Don’t miss your chance to learn how you can transform your costly bot program into a tool to drive business impact!
You’ll leave this webinar, with:
- Firsthand insight on how a focused bot management program can lead to cost & productivity savings.
- A better grasp on how your bots can serve as a key factor in elevating your agent & customer experience!
- An understanding of how to optimize your bots with practical tips and strategic considerations that will enable business impact.
Register now and be ready to revolutionize your business!
Jennifer Docken
Product Marketing Manager, Calabrio
Jennifer Docken is the Product Marketing Manager for QM, Analytics and Bot Analytics at Calabrio. She is an experienced B2B marketer and brings with her 20+ years of experience in product marketing, positioning and brand recognition. She is also passionate about mentoring others and helping them achieve their best.She is focused on helping contact centers discovery and improve their customer experiences. She achieves this by advocating for the development of a well-structured Quality Program that incorporates both analytics and performance coaching. This approach aims to unlock valuable insights within the contact center while simultaneously improving customer experiences and boosting agent engagement. In her spare time she can be found at the barn trying to convince her horse she is a fancy dressage pony.
Harrison Tratnik
Sr. Conversational AI Consultant, Calabrio
Harrison Tratnik is a Senior Conversational AI Consultant at Calabrio. His background is working with clients to find gaps in their current conversational AI solutions and assist them in enhancing their automation or user experience. Through Wysdom, he supported many Bot Analytics product builds, where the primary challenges were data ingestion, ETL configurations, and AI model tuning. After a product launch, Harrison worked closely with his clients to teach them how to maximize their use of the Bot Analytics suite. His work has led to multiple bot programs growing their automation and experience scores, ultimately resulting in millions of dollars of savings across his client portfolio. Outside of work, he spends most of his time playing ultimate frisbee, which trains for 4-5 nights a week and competes competitively across Canada and the USA.
