The retail industry has tremendously changed over the past few years, and the need to stay on top of a competitive market by providing outstanding customer experiences has never been greater. With a majority of consumer’s using e-commerce and mobile shopping, strong omnichannel programs are needed to help retain customer loyalty.
Calabrio ONE’s intuitive platform can help retailers capture 100% of customer interaction data through powerful analytics, enhanced machine learning sentiments, and key performance dashboards. As the only WFO provider to combine workforce management with speech, desktop, and text analytics in a single, unified suite, Calabrio ONE is built so that you can easily get the insight needed to operate and improve your contact center.
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