E book
Resolving Complexity in the Contact Center
How to Manage Remote and Hybrid Word Demands
Resolving Complexity in the Contact Center
The reality of the remote contact center — agents working from home offices, kitchen tables, bedrooms, and basements — took shape quickly in 2020. Contact centers were among the first remote work models to be affected, because that was the lifeline for customers to connect with brands.
What started as an emergency, has quickly evolved into a new reality. Remote and hybrid work are here to stay. Not only do workers like the idea, but they insist on it.
To navigate these new challenges, view our new guide, Resolving Complexity in the Contact Center, to learn:
- Solutions around recruitment, coaching, data silos and new competition
- How to adapt to a new way of work
- Learning more about agent and customer expectations and how to exceed them
Download this guide to managing complexity in the modern contact center workforce.
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