The reality of the remote contact center — agents working from home offices, kitchen tables, bedrooms, and basements — took shape quickly in 2020. Contact centers were among the first remote work models to be affected, because that was the lifeline for customers to connect with brands.
What started as an emergency, has quickly evolved into a new reality. Remote and hybrid work are here to stay. Not only do workers like the idea, but they insist on it.
To navigate these new challenges, view our new guide, Resolving Complexity in the Contact Center, to learn:
Download this guide to managing complexity in the modern contact center workforce.
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