What Does It Take to Make Remote Work Actually Work for your Contact Center?
The work-from-home contact center model has taken on new importance. Many companies are managing fully remote workforces for the first time, or even having to transition their contact center over to the cloud—fast.
We've been talking frequently with contact center leaders about their biggest challenges in this shift to work-from-home—and then using what we've learned to come up with solutions and packages to help.
Watch our Resources to Help Make Remote Work Actually Work webinar to learn answers to the following questions:
- How can managers rapidly set up a cloud-based virtual contact center?
- What types of data can be collected from virtual meetings?
- How can managers effectively coach their agents from a distance?
Meet the Experts
Dave Hoekstra
WFM Evangelist
Dave has spent his entire professional career in customer service, but it wasn’t until he found WFM that he found his true passion. With over 20 years in WFM, Dave has gained insight into the real world challenges of working in today’s customer service. He is one of the few people who truly gets excited when someone wants to talk about Real Time Adherence or Net Staffing reports.
Brad Snedeker
Director of Innovation
Brad Snedeker is the Director of Innovation at Calabrio. With over 20 years in the industry, Brad has extensive knowledge of the contact center space. As Calabrio’s head of Customer Advocacy, he works directly with users to teach and develop new and innovative techniques to implement customer engagement and WFO best practices.
