Webinars On Demand

Y'all Ready for C3 Nashville?

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Calabrio customers share why C3 is the event to discover new ideas to improve your contact center.

Calabrio Customer Connect is the not-to-be-missed event where you can discover new ideas and trends in customer and employee engagement. But with 60+ sessions over two-and-a-half days, how do you maximize your time? Be prepared.

C3 veterans Beth Bax from Grand Canyon University and Kate Gosewisch from Vantage Credit Union share their tips for extracting maximum value at C3.

During this webinar they’ll share:

  • What to do before leaving for the conference (tip one - pack your business cards!)
  • Key items to accomplish during C3 (did someone say networking?)
  • Follow-up action items post-conference

 

About the Speakers

Beth Bax Assistant Director, Quality Assurance, Grand Canyon University

Beth Bax is a Quality Assurance professional with 13 years of experience in higher education. With a keen focus on enabling communication and engagement between all departments and stakeholders, Beth uses effective leadership skills to implement and improve workforce management through systems and policy development. Her knowledge and expertise has allowed her to successfully facilitate change and improve quality procedures by sharing her passion for organizational success.

Kate Gosewisch Technical Support Supervisor, Vantage West Credit Union

Kate Gosewisch is the Technical Support Supervisor at Vantage West Credit Union. She has been in the financial industry for 11 years and has spent the last 9 years working in Technology. It is because of Kate’s role in Technical Support that she is given the opportunity to work with multiple departments putting her at the center of many viewpoints of those using the Calabrio software. Kate’s experience has allowed her to recognize the need for providing an excellent customer experience for both internal and external customers.