Webinar On-Demand
How Rackspace boosts customer experiences with Amazon Connect and Calabrio
Webinar Presented by AWS and AWS Partner Calabrio
Delivering high-value customer experiences by enabling your workforce
In today’s remote world, businesses are facing challenges when it comes to sales development, workforce management, and quality management. They need a smart, simple, and scalable way to enable their workforces to give customers the high-value experience they expect.
In this webinar, you’ll learn how Calabrio and AWS are working together to give businesses a way to measure and manage their workforce to deliver seamless multichannel customer experiences. You’ll also see how Calabrio leveraged Amazon Connect to help Rackspace, a cloud computing company, manage their remote workforce to identify non-value-added work and enhance their customers’ journey.
Join the on-demand webinar to learn:
- How to effectively analyze every interaction to anticipate customer needs and optimize agent training
- How businesses can schedule and manage contact center employees more effectively
- How businesses can manage and measure quality of interactions across every channel
Dave Hoekstra
Product Evangelist
Jen Walsh Fisher
Director of Partner, Amazon Connect, Amazon Web Services (AWS) Inc.
