Webinar On-Demand

How Rackspace boosts customer experiences with Amazon Connect and Calabrio

Webinar Presented by AWS and AWS Partner Calabrio

Delivering high-value customer experiences by enabling your workforce

In today’s remote world, businesses are facing challenges when it comes to sales development, workforce management, and quality management. They need a smart, simple, and scalable way to enable their workforces to give customers the high-value experience they expect.

In this webinar, you’ll learn how Calabrio and AWS are working together to give businesses a way to measure and manage their workforce to deliver seamless multichannel customer experiences. You’ll also see how Calabrio leveraged Amazon Connect to help Rackspace, a cloud computing company, manage their remote workforce to identify non-value-added work and enhance their customers’ journey.

Join the on-demand webinar to learn:

  • How to effectively analyze every interaction to anticipate customer needs and optimize agent training
  • How businesses can schedule and manage contact center employees more effectively
  • How businesses can manage and measure quality of interactions across every channel

Dave Hoekstra
Product Evangelist

Jen Walsh Fisher
Director of Partner, Amazon Connect, Amazon Web Services (AWS) Inc. 

Nick Hamilton
Strategic Workforce Management, Rackspace 

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