Watch this session to hear a wealth of advice and practical tips built up from many years’ experience working with high-profile organisations all around the globe. In the session, we explore how different people interact with data and we highlight some easy-to-follow steps to help you get the most value from your data.
• Understand how to make your data insights actionable to drive value
• Learn how to make you data more engaging for your users
• See how to adjust your data analysis to be more forward focused
Niall joined Calabrio in 2020 as a Strategic Consultant / Advisor for Business Intelligence where he focuses on deriving value and delivering measurable benefits from Business Intelligence for Calabrio International clients. His experience in managing highly complex, large scale projects proves invaluable in handling business transformation and change initiatives for his clients. Niall has significant experience developing data and analytics for large global contact centers which focus on employee performance, quality, training or coaching needs and ultimately delivering great customer experience. Niall has also helped a great many organizations extend their customer experience strategies across omni-channels, using analytics to assess the effectiveness of each channel for various customer journeys.