The latest edition of contact center industry analyst, Pelorus Associates', Global Market for Workforce Management Software report has found that for market share Calabrio was the fastest-growing vendor in EMEA, with Teleopti (now part of Calabrio) being the vendor with the highest growth rate in North America. Read this report to understand more about this market growth and the industry landscape that this success sits in, the report covers:
To stay at the forefront of customer service and business success you need to understand the trends that are driving and challenging the market, and the type of workforce management vendor you should have by your side to meet these opportunities.
** please note, this report was originally published ahead of Teleopti's acquisition by Calabrio. While there is reference to the acquisition in the report, all figures come from before the companies came together.