White Paper & Reports

How to Make the Case for Advanced Contact Center Reporting

Ventana Research reports that less than one third of contact centers can produce a scorecard with all the key metrics needed to show how their contact center is performing.

Fill out the form to download the report.

If you're struggling everyday with outdated, underpowered and overly complicated reporting and analysis products, this statistic is probably not a surprise

Yet it can be hard to convince executives concerned with the bottom line to invest in a next level reporting solution.

If you're interested in making a business case for why your contact center should invest in a new software solution, download Taking Contact Center Reporting to the Next Level to learn:

  • How to quantify the impact of an investment in a reporting and analytics solution in language that speaks to executive 
  • When to focus on operational costs, capital costs and potential savings, and when to talk about how new software will help drive revenue, increase market share and improve brand awareness 
  • Why calculating ROI in three different ways turns your software request from a simple plea to a real business case  

Download Taking Contact Center Reporting to the Next Level now to get seven tips to help you create a simple and compelling business case for adopting a contact-center-wide strategy.