As agents interact with customers over more and more communication channels, it’s become a challenge to pull together reporting from so many disparate data streams. In fact, less than one-third of businesses report that they can produce an accurate scorecard with the key metrics needed to show contact center performance.* Despite this clear need for better contact center reporting, it can be hard to convince top executives to invest in an advanced reporting tool. Want to change this in your organization?
Download 6 Tips for Building a Business Case for Better Contact Center Reporting to learn how to:
You'll also learn how to calculate the ROI in three different ways to turn your software request from a simple plea to a real business case.