In this webinar on-demand, we reveal how to build a performance management strategy that aligns with what customers, agents and businesses really need in today's era.
You'll know how to set the right metrics, develop the right coaching, select the right technology and build the right customer journeys.
Watch now to learn about:
Using AI to Build Empathy and Coach Remote Teams
Driving Performance in a Work From Home Environment
Increasing Self Service Capabilities
Keeping Your Remote Workforce Engaged
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform allows for quick deployment of remote work models—and it gives our customers precise control over both operating costs and customer satisfaction levels. Our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Customers choose Calabrio because we understand their needs and provide a best-in-class experience, from implementation to ongoing support.