Webinar On-Demand

New Standards for Customer Contact Performance

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In this webinar on-demand, we reveal how to build a performance management strategy that aligns with what customers, agents and businesses really need in today's era.

You'll know how to set the right metrics, develop the right coaching, select the right technology and build the right customer journeys.

Watch now to learn about: 

  • Using AI to Build Empathy and Coach Remote Teams
  • Driving Performance in a Work From Home Environment
  • Increasing Self Service Capabilities
  • Keeping Your Remote Workforce Engaged