Webinar On Demand

Navigating Data Security and Compliance in a Remote Workplace

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How Are You Maintaining Data Security in a Remote Environment?

Information is often the most valuable asset of a company and data privacy and protection are critical to maintain trust and compliance within your business.

Recent changes to working environments are making it a lot more difficult to stay in front of data security and compliance in your contact center. But protecting customer and employee personal information is still a top priority.

To learn more about identifying and mitigating security risks in a remote workforce setting and best practices in unconventional times, we hosted a webinar and open Q&A session.

Our panel of experts dive into topics such as:

  • How to maintain PCI compliance when recording at home agents
  • Ensuring your data is safe when using home internet connections
  • GDRP and working from home
  • Tools that can be used to maintain high security standards


Dave Hoekstra
WFM EvangelistDave Hoekstra, WFM Expert at Calabrio

Dave has spent his entire professional career in customer service, but it wasn’t until he found WFM that he found his true passion. With over 20 years in WFM, Dave has gained insight into the real world challenges of working in today’s customer service. He is one of the few people who truly gets excited when someone wants to talk about Real Time Adherence or Net Staffing reports.


Tim Wittenburg
Director of Information Security

Tim Wittenburg is the Director of Information Security at Calabrio.  Tim has held leadership positions in Information Security at Ameriprise Financial, Deluxe, Two Harbors Investment Corp. and FPX.    He has a Master’s degree in Computer Engineering from Boston University.  Tim enjoys hiking in the mountains and gardening with his wife and 4 children.

Max MononenMax Mononen
Security Consultant

Based in Stockholm, Sweden – originally from Helsinki, Finland. B.Sc. (econ) Finance and Accounting, finishing up Master’s Thesis on Software Robotics within Information Systems Science. Enthusiastic sports fan, who is suffering from the lack of sports coverage during these times.