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Are Chatbots a Viable Substitute for Contact Center Agents?

Artificial Intelligence (AI) technologies offer customers quick and convenient service options—find out what the research says about their impact on customer experience and loyalty.

New Research on How Technology Affects Customer Loyalty

Calabrio surveyed 3,000 consumers in the U.S. and the U.K to learn what they really think about the rise of chatbots, virtual assistants and more. 

Cover of AI vs the Human Touch: What Contact Centers Need to KnowCheck out AI vs The Human Touch: What Contact Centers Need to Know to learn:

  • When customers prefer to interact with technology and when they want to be able to reach a human
  • What one factor above all else motivates customers to stay loyal to your organization
  • How to build a contact center technology stack focused on improving the customer experience

Get the report now to find out the latest research on artificial intelligence solutions and customer experience.