No matter the management style, choosing to be the supportive sibling or controlling Big Brother, running a successful contact center depends on finding two things: a healthy balance for all concerned and a WFM solution that supports this. All employees, agents and management alike, need to feel they have the right work-life balance, and the wider company must find a balance between satisfying employees and creating a system that is efficient, sustainable and profitable.
This white paper looks at how Lifestyle Scheduling helps to achieve that balance and create a win-win situation for agent and company at once, empowering the organization as a whole.
Curious to find out more? Download the white paper.