Flexibility in contact centers means many things to many people.
It usually means making life easier for agents, enabling them to strike the all-important work/life balance. Or, it can apply to the automated technology that makes flexible working possible.
Join Calabrio to learn:
Why Calabrio Teleopti WFM and Calabrio Advanced Reporting are changing the contact center landscape
How to create an efficient and profitable remote contact center
Ways to keep agent morale and engagement high in a work from home environment