Webinar On-Demand

Leveraging WFM and Reporting

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Flexibility in contact centers means many things to many people.

It usually means making life easier for agents, enabling them to strike the all-important work/life balance. Or, it can apply to the automated technology that makes flexible working possible.

Join Calabrio to learn:

  • Why Calabrio Teleopti WFM and Calabrio Advanced Reporting are changing the contact center landscape
  • How to create an efficient and profitable remote contact center
  • Ways to keep agent morale and engagement high in a work from home environment