Flexibility in contact centers means many things to many people.
It usually means making life easier for agents, enabling them to strike the all-important work/life balance. Or, it can apply to the automated technology that makes flexible working possible.
Join Calabrio to learn:
Why Calabrio Teleopti WFM and Calabrio Advanced Reporting are changing the contact center landscape
How to create an efficient and profitable remote contact center
Ways to keep agent morale and engagement high in a work from home environment
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform allows for quick deployment of remote work models—and it gives our customers precise control over both operating costs and customer satisfaction levels. Our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Customers choose Calabrio because we understand their needs and provide a best-in-class experience, from implementation to ongoing support.