Webinar on Demand

Laying the Foundation for Calabrio's Next-Generation WFM

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What's the Future of Calabrio WFM?

In Calabrio’s next-generation WFM platform, we will change the way traditional forecasting and scheduling is approached, performed and appreciated.

Join us as we kick off a series of webinars which will reveal how Calabrio will make revolutionary changes to the way organizations approach employee engagement, detailed forecasting, complex scheduling and more.

In this first webinar, we’ll dive into:

  • The history of the WFM platform
  • What we're planning for the future of Calabrio WFM
  • How Calabrio will set the stage for the shift in WFM that is soon to follow

Spend some time with Calabrio experts to get some insight into Calabrio's plans for a completely revamped WFM platform!

*Note: This webinar is focused on the future of the Calabrio WFM platform. There will be additional webinars about the future of the Calabrio Teleopti WFM platform.


 

Dave Hoekstra
WFM Evangelist

Dave has spent his entire professional career in customer service, but it wasn’t until he found WFM that he found his true passion. With over 20 years in WFM, Dave has gained insight into the real world challenges of working in today’s customer service. He is one of the few people who truly gets excited when someone wants to talk about Real Time Adherence or Net Staffing reports.

 

Magnus Geverts
VP, Product Marketing and Management

Magnus Geverts is VP, Product Marketing and Management at Calabrio, having formerly been Chief Business Development Officer at Teleopti ahead of the Calabrio acquisition. He has more than two decades of experience in the Workforce Management and customer service space, working in a mix of roles and departments across the world, from RnD to consultancy through to business development. Magnus truly understands what goes into building an agile, innovative software company: strategies and partnerships for business success, product roadmap and development, and the supportive service that customers deserve. 

 

Brad Snedeker
Director of Innovation

Brad Snedeker is the Director of Customer Advocacy at Calabrio. With over 20 years in the industry, Brad has extensive knowledge of the contact center space. As Calabrio’s head of Customer Advocacy, he works directly with users to teach and develop new and innovative techniques to implement customer engagement and WFO best practices.