A 2021 DMG report proclaimed that interaction analytics has “proven its worth,” allowing for greater voice-of-the-customer insights and advanced business intelligence capabilities. However, it can still be tricky to identify practical applications for interaction analytics, especially within a broader digital transformation context.
In this on-demand session, presented by CX Network Live, Calabrio Director of Pre Sales Ed Creasey, shares 12 use cases and case studies that show how to deliver value quickly and sustainably with interaction analytics.
Watch now for helpful guidance on using interaction analytics, including: