Webinar on-Demand

Killer Apps for Speech and Text Analytics

12 ways to deliver value quickly and sustainably

A 2021 DMG report proclaimed that interaction analytics has “proven its worth,” allowing for greater voice-of-the-customer insights and advanced business intelligence capabilities. However, it can still be tricky to identify practical applications for interaction analytics, especially within a broader digital transformation context.

In this on-demand session, presented by CX Network Live, Calabrio Director of Pre Sales Ed Creasey, shares 12 use cases and case studies that show how to deliver value quickly and sustainably with interaction analytics.

Watch now for helpful guidance on using interaction analytics, including:

  • How to use data within the analytics program to deliver fast results
  • How integration and governance set you up for success
  • How analytics pipeline management can prioritise when you invest your time and get ROI
  • How to combine analytics with your existing business intelligence, quality management, customer survey, training and coaching programs

Fill out the form to watch on demand.