Learn How The Innovation Center Is Working For You
The Calabrio Innovation Center team is dedicated to one simple goal: keeping your Calabrio system moving forward — whether it is extending functionality of WFM or getting new and untapped insights via QM and Analytics.
Watch as they share the capabilities of their customer-centric innovation engine and provide an overview of the tools they’ve been creating, including new solutions FREE of charge to customers, to support contact centers in this time of change.
Our experts will provide overviews of applications developed by the Innovation Center, including how you can:
- Extract Insights from Video Calls with Virtual Meeting Insights
Easily import your web and video meeting recordings and combine them with the full power of Calabrio ONE to gain valuable customer experience insights.
- Implement Large Schedule Changes with Bulk Schedule Editor
Easily update schedules for multiple agents, teams or skill mappings in Calabrio Workforce Management.
- Track Back-Office Activities with Trax
Track contact-center triggered back-office activities that matter most and align with your business goals.
You’ll also learn how to access these new applications from the Calabrio Marketplace.
About the Speakers:
Nate Isham
Manager, Solution Development
Nate Isham leads Calabrio’s Innovation Center Engineering and Development team. He brings over 19 years of contact center technology experience and 11 years of working directly with the Calabrio ONE product suite. As a former customer, Nate holds the honor of not only being the first customer to have the entire product suite installed, but also being the first cloud customer. Today, Nate helps drive the delivery of new value to the entire Calabrio customer community via the innovative new solutions, features, concepts and prototypes.
Richard McElroy
General Manager, Calabrio Canada & Innovation Center
Based in Vancouver, BC, Richard McElroy leads Calabrio Canada and the company’s Center of Excellence for Analytics, as well as Calabrio’s Innovation Center. He brings over 20 years of high tech and business intelligence software industry experience. Richard joined Calabrio in April 2017 via the acquisition of Symmetrics, where he was a founder and president. He continues to help drive the direction and evolution Calabrio’s BI solutions. As leader of the Calabrio’s global Innovation Center, he also helps drive Calabrio’s product strategy and development forward by delivering new value to the entire Calabrio customer community via innovative new solutions, features, concepts and prototypes.
