White Paper & Reports
Insurance Comapnies: 8 Strategies to Improve the Customer Experience
A one percent increase in customer retention equals a one million dollar increase in annual
premiums.
It’s no longer simply about answering phones. As today’s insurance companies increasingly move toward direct-to-consumer distribution models, smart contact center leaders know the immense value they provide to their organization.
- But how can they continually prove the contact center’s value to their company?
- And how can they use key voice of the customer data to unlock critical insights?
- More importantly, how can they use these insights to drive business success?
Download our ebook to learn 8 Strategies to Improve the Customer Experience. It’s a must-read for any insurance company focused on solving challenges facing insurers, improving the customer experience and making the contact center count.
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