Want to learn about the future of workforce optimization in the contact center? Download ContactBabel’s Inner Circle Guide to Multichannel Workforce Optimization to learn detailed insight into the latest on:
- The Future of Workforce Optimization.
- Performance management
- Gamification & agent engagement
- Voice of the Customer & Customer Journey Analytics
- Cloud and WFO
- The effect of mobile working, homeworking and virtual contact centers
- Enterprise WFO & the Back Office
You’ll also get a deep dive into workforce management, quality management and analytics solutions that will help you get more out of the agents in your contact center.
