White Paper & Reports

The Inner Circle Guide to Multichannel Workforce Optimization

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Want to learn about the future of workforce optimization in the contact center? Download ContactBabel’s Inner Circle Guide to Multichannel Workforce Optimization to learn detailed insight into the latest on:

  • The Future of Workforce Optimization.
  • Performance management
  • Gamification & agent engagement
  • Voice of the Customer & Customer Journey Analytics
  • Cloud and WFO
  • The effect of mobile working, homeworking and virtual contact centers
  • Enterprise WFO & the Back Office

You’ll also get a deep dive into workforce management,  quality management and analytics solutions that will help you get more out of the agents in your contact center.